Privacy Policy
Last updated: [DD Month YYYY]
[LEGAL BUSINESS NAME] ("SNR Naturals") respects your privacy. This policy explains what information we collect on https://snrnaturals.com and how we use it.
1. Information we collect
When you place an order, we collect your name, phone number, email address and delivery address. We also collect basic technical data (such as browser type and pages visited) to keep the Website working properly.
2. Payment information
Payments are processed by Razorpay. We do not collect or store your card numbers, UPI PIN, CVV or net-banking credentials. Razorpay's own privacy policy applies to the payment process.
3. How we use your information
- To process, pack and deliver your order
- To send order confirmations and updates by SMS, email or WhatsApp
- To respond to your queries and complaints
- To comply with legal and tax requirements
We do not sell or rent your personal information to anyone.
4. Sharing
We share only the necessary details with: Razorpay (payment processing), our courier/delivery partners (name, phone, address for delivery), and our SMS service provider (order notifications). We may disclose information if required by law.
5. Data storage and security
Your data is stored on secure servers and access is limited to people who need it to fulfil your order. We keep order records for as long as needed for delivery, customer support and legal/tax purposes.
6. Cookies
The Website may use essential cookies/local storage to remember your cart. We do not use them to track you across other websites.
7. Your rights
You can ask us to access, correct or delete your personal data (subject to legal record-keeping requirements) by writing to [support@example.com].
8. Grievance Officer
In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:
[GRIEVANCE OFFICER NAME], [grievance@example.com], +91 [PHONE], [SHOP / BUILDING, STREET], Sundernagar, Mandi, Himachal Pradesh – [PIN], India. We will acknowledge complaints within 48 hours.
9. Changes
We may update this policy; the latest version will always be on this page.
Questions? Contact us