Cancellation & Refund Policy

1. Cancellation by customer

• You can cancel your order within 2 hours of placing it, provided it has not been dispatched, by contacting us on WhatsApp/phone/email with your Order ID.
• Orders cancelled within this window receive a full refund.
• After 2 hours or once the order is dispatched, it cannot be cancelled.

2. Cancellation by us

If a product is out of stock or we cannot deliver to your PIN code, we will cancel the order (fully or partially) and give a full refund for the cancelled items.

3. Returns and replacements

Since our products are food and natural consumables, we do not accept returns for change of mind or once a package is opened/used. We offer a replacement or refund if:

• You received a damaged, leaking or tampered product
• You received the wrong product
• The product is past its expiry date on delivery

Please report the issue within 48 hours of delivery with your Order ID and clear photos and an unboxing video of the product and package.

4. Refund process and timeline

• Approved refunds are initiated within 2 working days of approval.
• Refunds are credited to the original payment method (UPI/card/bank/wallet) within 5–7 working days, depending on your bank.
• Shipping charges are refunded if the issue was our mistake (damaged/wrong/expired item) or the order was cancelled by us or within the cancellation window.

5. Contact

[support@example.com] | +91 [PHONE] | WhatsApp: +91 [WHATSAPP]